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Ridge Living Australia

Terms & Conditions

Terms & Conditions

Welcome to Ridge Living Australia, were we encourage outdoor living and an active lifestyle.
If you continue to browse and use this website, you are agreeing to comply with and be bound by, the following terms and conditions of use, which together with our privacy policy govern Ridge Living Australia’s relationship with you in relation to this website.
If you disagree with any part of these Terms and Conditions, please do not use our website.

If you do not understand any of the Terms & Conditions of this Agreement, please contact us before using our website. You may not access or use any Services unless you agree to abide by all of the Terms and Conditions in this Agreement.

Legal Information

RIDGE LIVING AUSTRALIA
305 Pacific Highway
Coffs Harbour
NSW, 2450
Australia

Tel.: +61 457 125 661
[email protected]
www.ridgeliving.com.au

Australian Business Number (ABN): 56 807 104 299

 

INTRODUCTION

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

1. CONTRACTUAL PARTNER

These Terms and Conditions govern your use of Ridge Living Australia’s retail services. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
By using our website, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use these websites.
The term ‘you’, ‘your’ or ‘customer’ refers to the user or viewer of our website.
The term ‘Ridge Living Australia’, ‘Ridge Living AU’, ‘us’, ‘we’ or ‘our’ refers to us here at Ridge Living Australia.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

2. OFFER AND CONTRACT CLOSING

By ordering on our website, you confirm that you are at least 18 years of age and accept our Terms and Conditions. Ridge Living Australia will send you a confirmation of your order via e-mail.
This confirmation does not constitute acceptance of your order as no contract for the purchase of the selected goods will be formed until we receive your payment.
Ridge Living Australia reserves the right to cancel or decline any order without giving further details.

 

3. PLACING AN ORDER

In order to place an order, you are at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name.
However, if you are between 14 and 18 years of age, you can request information about products.
In any case, it is advisable to have your parents or legal representatives before navigating and/or registering on our website or mobile applications so that they can explain any questions that arise.
If you are under 14, please do not give us any personal information, as we cannot accept them.

Once you have accessed our website, you must fill out the form with the necessary personal data that are requested and must click on the payment option button/s to confirm the purchase.
When you have finished your order, we will send a confirmation email with the details of your order.
In case there is any problem with the item ordered, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase. Or offer a refund of the amount paid when placing the order.

The product availability on our website constantly changes and reflects the situation in real time. By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. Only when the payment process has been completed, the product is effectively reserved for the customer.

Ridge Living Australia will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products because, for example, a stock issue. In these cases we will contact you to inform you and suggest alternative products that you may wish to purchase.

 

4. SUPPLY OF PRODUCTS

Ridge Living Australia will supply the products indicated on the order confirmation, in accordance with these Terms and Conditions.

 

5. PRESENTATION OF PRODUCTS

The items available are described and presented with as much precision as possible. You must read the description of each product in order to know the specific details and properties. The choice and purchase of a product is the sole responsibility of the customer.
However, should an error or omission occur within the information, Ridge Living Australia cannot be held responsible. All customers are invited to inform Ridge living Australia of any error that can be found in a product description.

 

6. PRICES AND SHIPPING FEES

All prices are clearly shown on our websites. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed.

 

7. PRODUCTS AVAILABILITY

Ridge Living Australia offers a great range of items, most of them are in stock, and other items will have to be back ordered on demand. When selecting an item, the availability of that item will be shown. In a case that Ridge Living Australia has to withdraw an item because it has become obsolete or has been discontinued, you will be informed directly. If Ridge Living Australia can offer any similar item, you will directly receive the proposal which you can accept or if not, cancel the item/order for a refund of the product price paid.

 

8. PAYMENT

Ridge Living Australia offers several payment methods. Our main payment methods are PayPal®, Apple Pay, Google Pay and Stripe for payments made by credit card. Once all items have been added to the basket and you already selected the courier, all available payment methods will be shown.

For online payments made by credit card, the “Stripe” (TLS) Transport Layer Security is used, which allows encrypting your banking information when on the network. In order to offer you PayPal®, Apple Pay, Google Pay and Stripe’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to PayPal®, Apple Pay, Google Pay and Stripe, in order for PayPal®, Apple Pay, Google Pay and Stripe to assess whether you qualify for their payment methods and to tailor those payment methods for you.
Your personal data transferred is processed in line with PayPal®, Apple Pay, Google Pay and Stripe’s own privacy notice (check their website’s for terms & conditions). The payment services provide the ability to connect to other websites. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review.
If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.

You have the right to receive the paper invoice free of charge, although if you do not state otherwise in your order, we will understand that you expressly consent to receive it electronically (by e-mail).
This consent may be revoked by you at any time, by contacting our Customer Service team, through the contact section.

 

9. DELIVERY

When placing an order, you can choose your delivery option once all items have been added to the basket. Ridge Living Australia will have your order shipped to the address you provided when placing your order. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us.
Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.

 

10. WARRANTY

As an official dealer of each brand Ridge Living Australia sells, all our offered items are covered by a 2 years manufacturer´s warranty. We offer guarantee service by collecting the affected item/s at our cost and resend them to the manufacturer as well as process all further handling. If a fabrication defect is recognized by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are at our expense. We reserve the right to refuse the exchange of an item in case the returned item doesn´t arrive in the conditions indicated in our returns policy. So once we receive any answer regarding your case, we will be able to act immediately as indicated by the brand. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturer will repair or replace the item.

 

11. RETURNS AND RIGHT OF WITHDRAWAL

Ridge Living Australia gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning on the day you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging).

Please find all further information here: Returns.

 

12. REVIEWS AND COMMENTS

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our websites as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on our website.

 

13. LIABILITY

Events outside of our control – we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control. An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, a pandemic, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints – We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Please see our Contact page for details of how to get in touch with us.

 

14. PROTECTION OF PERSONAL DATA AND COMMENTS

Ridge Living Australia is committed to protecting your privacy. We inform you that the personal data you provide will be processed in order to provide the services and / or to deliver the requested products if you make a purchase. When you register, you give your express authorization for us to send you commercial information, including by electronic means. Whenever you wish, you can unsubscribe from our newsletter and revoke this express consent, to stop receiving this type of email. To do this, you can unsubscribe at any time, via the My Account section or by clicking the unsubscribe link available in all promotional emails sent by Ridge Living Australia.

When you sign up, you agree to provide us with valid personal data that allows the provision of the service by Ridge Living Australia and your correct identification as a registered user.
The personal data that you must provide us are essential to send the information and / or the orders and the preparation of the invoices. The absence of this data or their inaccuracy will lead to the failure to send information and / or delivery of orders. If an order cannot be delivered for this reason, it will be automatically cancelled. Only Ridge Living Australia will be responsible for the user´s personal data. The data you provided are stored in a file owned by Ridge Living Australia that complies with current regulations on data protection.

Ridge Living Australia endeavours to comply with the duty of secrecy of such data, as well as to treat them with confidentiality, assuming the necessary measures to avoid alteration, loss, treatment or unauthorized access. Also, Ridge Living Australia endeavours not to use such personal data for purposes other than the purpose of the service provided through its websites or commercial bulletins, which offer information on product offers for direct sale through the Internet and non-transmission of them to third parties, unless they necessarily intervene in the execution of the object of the contract.

By accepting this Privacy Policy, you give your express consent so that your personal data may be communicated and / or transferred internationally to other companies of the group or to affiliated companies of Ridge Living Australia for the purposes stated in the previous paragraphs.
In the same way, you expressly consent to the transfer and / or international transfer of your data to companies with whom it is necessary to share them for the successful completion of the order or the sending of information, such as transport companies, parcel companies, messaging, payment, logistics, professional hosting services and data management, online chat providers, web analytics services, etc. You are informed that your data may be or will be transferred to these companies.

This consent may be revoked at any time by means of a signed document with the reference ´REVOCATION OF CONSENT´, addressed to Ridge Living Australia.
In addition, you have the right to access the information we have about you, to rectify it, to suppress it, to oppose your treatment, to request the limitation of the treatment or to request the portability of your data.
For this, you only need to communicate it by means of a signed document, enclosing a photocopy of any valid official document that proves your identity, addressed to:
Ridge Living Australia 305 Pacific Highway, Coffs Harbour, NSW, 2450, Australia; or by email to [email protected]

 

15. INTELLECTUAL PROPERTY AND COPYRIGHT

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any partial and total reproduction of the content by any processes and by any medium are subjected to prior and express authorization to Ridge Living Australia. The third-party trademarks are property of their owners. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Ridge Living Australia is not responsible for the misuse of our websites contents, the responsibility is exclusively for the user who accesses them or uses them.

 

16. LINKING

We are happy for you to link to our website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to our websites, you must do so without delay.

Where our website contains links to other websites and resources provided by third parties, these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Ridge Living Australia declines all responsibility of any disputes arising from the exchange of information between users through our websites. The responsibility of publishing data and information through their websites is in any case for those who published them.

 

17. AMENDMENT TO THE TERMS AND CONDITIONS

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.

 

18. GOVERNED LAW

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia. You submit to the exclusive jurisdiction of the Australian Laws to settle any dispute which may arise under these Terms and Conditions.