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Ridge Living Australia

Returns, Refunds & Exchanges

Returns, Refunds & Exchanges

If you receive any item that you are unhappy with for any reason, simply return it to us within 30 days in the condition that you received it and we will happily exchange, credit or refund.

Returns are only accepted after the inspection & approval of our warehouse.

All items being returned MUST have an RIA (Return Item Authorisation) number before it can be sent back.

Please read our Return Terms and Conditions before contacting our customer service team to have your RIA generated, which must be enclosed on your return parcel, otherwise we have no way of tracking your return, or your customer account.

Ridge Living Australia reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines in line with our Return Terms and Conditions.

 

REFUNDS

We will process your refund by close of business, the same day it is inspected & approved by our warehouse.

Please allow 1 – 3 business days for the funds to land back into your account, depending on what bank you were with & which original payment method you used to purchase the item.

We use the same payment method you used to purchase items, to process any refunds.

 

EXCHANGES

Once inspected & approved by our warehouse, we will send out the alternative item that you would like to receive, the same day.

Exchanges are only valid for the equivalent or higher sum of the original item sold.

 

RETURN TERMS AND CONDITIONS

  • Returns and Exchanges on new items must be received by Ridge Living Australia, within 30 days of the item arriving to your doorstep.
  • Absolutely no returns or exchanges are accepted for any reason after 30 days.
  • All returns MUST be authorised by Ridge Living Australia before goods are returned. We cannot accept any returns without prior notification.
  • Return Shipping costs are the responsibility of the customer returning the item/s.

Please contact our customer service experts to generate an RIA (Return Item Authorisation) number which must be enclosed on your return parcel.

Any RIA which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in the original packaging, unused, to avoid your RIA being rejected.

Please see the list below for things to avoid, ensuring your return is accepted:

  • All items returned, must be received unused and in their original condition and packaging at your own cost.
  • Please use due diligence in checking hard parts for correct fitment before removing from the packaging.
  • Please compare the new item with your old/broken item while it is still in the manufacturer’s packaging to avoid broken seals.

Items that has been fitted, used, crashed, damaged, scratched, chipped, or missing parts/ packaging and/or installation instructions will NOT be accepted by Ridge Living Australia for an RIA under any circumstances and will be returned to the customer at the customers’ expense.

 

FAULTY ITEMS AND WARRANTY

We check all items prior to shipping to ensure the highest quality however if an item we ship arrives defective or faulty in any way, under Australian Consumer Law we offer customers the choice of repair, replacement or refund.

Replacements will be sent free of charge via the same shipping method that was chosen for the original order.

We will require the return of the damaged or defective item prior to a replacement or refund taking place. Please contact us for an RIA (Return Item Authorisation).

Please see the list below, ensuring your return is processed correctly:

  • We will request images of your damaged/faulty product for assessment
  • If there is no physical fault, which can be photographed, our support team will ask some questions to get all the information needed
  • Once approved send your item back to Ridge Living Returns (we will provide the return address upon approval)
  • Once it is received, it will be inspected by the brand or supplier for the final assessment
  • Ridge Living Australia will refund the postage costs in all successful warranty cases however, if a return is rejected as a warranty case, all postage costs incurred are the responsibility of the customer and the item will be returned to the customer at the customers’ expense

Some items are repaired and others are replaced entirely.

Please be mindful that this process can take some time but are dealt with as quickly as possible and we appreciate your patience as we take care of this for you!

To continue with a Warranty Claim simply email [email protected] and we will happily assist and get things underway.

Please note that warranty does not cover or apply to damages arising from improper use, incorrect fitment, overloading, neglect, accidents, drops or normal wear and tear.

Part numbers of the defective or damaged parts, as well as digital photos proving the condition of the part, or the installation are extremely helpful in expediting such replacements and in most cases required as these proofs are also a requirement of our suppliers.

Customers placing orders with Ridge Living Australia agree to the terms of the policies as set on this site.