If you receive any item that you are unhappy with for any reason, simply return it to us within 30 days in the condition that you received it and we will happily exchange, credit or refund.
Returns are only accepted after the inspection & approval of our warehouse.
All items being returned MUST have an RIA (Return Item Authorisation) number before it can be sent back.
Please read our Return Terms and Conditions before contacting our customer service team to have your RIA generated, which must be enclosed on your return parcel, otherwise we have no way of tracking your return, or your customer account.
Ridge Living Australia reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines in line with our Return Terms and Conditions.
We will process your refund by close of business, the same day it is inspected & approved by our warehouse.
Please allow 1 – 3 business days for the funds to land back into your account, depending on what bank you were with & which original payment method you used to purchase the item.
We use the same payment method you used to purchase items, to process any refunds.
Once inspected & approved by our warehouse, we will send out the alternative item that you would like to receive, the same day.
Exchanges are only valid for the equivalent or higher sum of the original item sold.
Please contact our customer service experts to generate an RIA (Return Item Authorisation) number which must be enclosed on your return parcel.
Any RIA which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in the original packaging, unused, to avoid your RIA being rejected.
Please see the list below for things to avoid, ensuring your return is accepted:
Items that has been fitted, used, crashed, damaged, scratched, chipped, or missing parts/ packaging and/or installation instructions will NOT be accepted by Ridge Living Australia for an RIA under any circumstances and will be returned to the customer at the customers’ expense.
We check all items prior to shipping to ensure the highest quality however if an item we ship arrives defective or faulty in any way, under Australian Consumer Law we offer customers the choice of repair, replacement or refund.
Replacements will be sent free of charge via the same shipping method that was chosen for the original order.
We will require the return of the damaged or defective item prior to a replacement or refund taking place. Please contact us for an RIA (Return Item Authorisation).
Please see the list below, ensuring your return is processed correctly:
Some items are repaired and others are replaced entirely.
Please be mindful that this process can take some time but are dealt with as quickly as possible and we appreciate your patience as we take care of this for you!
To continue with a Warranty Claim simply email [email protected] and we will happily assist and get things underway.
Please note that warranty does not cover or apply to damages arising from improper use, incorrect fitment, overloading, neglect, accidents, drops or normal wear and tear.
Part numbers of the defective or damaged parts, as well as digital photos proving the condition of the part, or the installation are extremely helpful in expediting such replacements and in most cases required as these proofs are also a requirement of our suppliers.
Customers placing orders with Ridge Living Australia agree to the terms of the policies as set on this site.