We use Australia Post E-parcel or Direct Freight Express for most of our shipping and Star Track or Couriers Please, on occasion depending on location.
As this service is designed to get your order to your door without delay, the Couriers method is strictly an “Authority to Leave” request. If you are not home at the time the delivery reaches your address, the driver will simply leave your parcel in a convenient spot at the location, so keep your eyes peeled for your order, as it is your responsibility to collect it once it has left the courier’s possession! Couriers is a physical address delivery only service, sorry no PO Boxes!
Ridge Living Australia will not accept accountability for ANY lost, damaged, stolen or destroyed orders once it has been delivered.
We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome. We appreciate your business and will always give extra value as a gesture of this appreciation.
Delivery times vary around Australia, however a majority of our items are delivered within 1-3days.
All lead times are in business days and exclude weekends and public holidays.
If you order after 2pm, orders will be processed the following business day.
Dispatch is based on items leaving our BNE, SYD and MEL warehouses.
Items that are in stock are subject to SAME DAY dispatch.
Sometimes stock does run out, if it does Ridge Living Australia will let you know ASAP in order to resolve it in the best way possible.
You can check the status of your order and track any dispatched consignments from the courier services website (you will also get an email with a tracking details when the item is dispatched).
If your order is returned to sender, the order amount will be credited to your Ridge Living Australia Account (excluding any shipping costs, unless at the fault of Ridge Living Australia). You can then simply re-place the order online with the correct details to have the order re-shipped. If you would prefer the amount be refunded, please get in touch with our friendly Customer Service team.
Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by Ridge Living Australia, unless at the fault of Ridge Living Australia of course.
If you have any questions, comments or queries please feel free to contact us on +61 457 125 661 or read the Ridge Living Australia’s Terms & Conditions.